FAQ

Q1: How do I book a party?

There are three easy ways to book a party: Online, over the phone, and in-person.

Q2: Is there a deposit required?

Yes. There is a non-refundable $50 minimum deposit.

Q3: What if I need to reschedule?

No problem! Walk-in or Call to let us know 24 hours prior to party date.

Q4: Will I receive my deposit back in the event I need to cancel my party?

While we’ll be sorry to miss you, your $50 minimum deposit is non-refundable. We always encourage our patrons to reschedule instead due to this reason with a 24-hour notice prior to party date.

Q5: Can I request a hostess?

If you had a previous hostess you or someone you know has enjoyed, you are welcome to request them again—otherwise one of our lovely hostesses will be assigned accordingly.

Q6: Does Fun Zone have invitations?

We will provide every party with 10 invitations. Guests who bring in their filled-out invitation will be rewarded with 4 tokens and coupons sent via e-mail for parents.

Q7: How will I receive my invitations?

We send out invitations in the mail or you may come pick them up at Fun Zone.

Q8: What if I need more than 10 invitations?

We are happy to give you as many invitations as you need at no additional charge.

Q9: Can I have more than one birthday child?

We have no problem with multiple birthday children per party; however, only one t-shirt will be provided at the end of the party additional shirts are $15.00 each.

Q10: Does Fun Zone provide/bake birthday cakes?

We do not, but you are welcome to bring a cake and/or ice cream for your party. If desired, we can provide you with contact information for bakers.

Q11: What do I need to do upon arrival?

You will be met at our party check-in station in the front lobby with a designated cart for you and your guests to store gifts and the birthday cake. Your hostess will record the names of your guests on a list, and hand out the appropriate tickets/tokens.

Q12: Will we have the party room upon arrival?

We schedule each party so that they have an arrival time that is an hour prior to party room time.

Q13: What purpose does my party hostess serve?

Your party hostess will be there to address any questions as well as serve food, drinks, cake, and presents during allotted time in the party room. She/he is there to make your experience as stress-free as possible.

Q14: Do accompanying adults have to pay?

Absolutely not, family members are more than welcome to accompany the party without paying an admission price.

Q15: My child was invited to a birthday party, would I need to pay for their sibling if they were not invited?

If not invited to the party, siblings of guests’ admission will have to be paid for by accompanying adult.

Q16: Does Fun Zone provide decorations?

We have our own skate-themed party plates, cups, and napkins set out for every party. If you would like to bring your own, our party hostesses are more than happy to assist in setting up personal decorations.

Q17: How much food is provided for the party?

Each party includes 10 slices of pizza or 10 hot dogs as well as a pitcher of your drink of choice (The Ultimate party package includes unlimited drinks while in party room.) If you have any additional guests signed in, they will also be provided with food.

Q18: Can I order extra food?

You can either call ahead or let your party hostess know if you want extra food and we will be happy to add it to your party tab.

Q19: How much time do we have in the party room?

You are allotted 45 minutes total inside your private party room.

Q20: Are Gratuities included in the price of the party package?

Gratuities are not included in party package prices. If you are satisfied with your service, gratuities are encouraged and accepted.

Q21: Do I need to clean my room afterwards?

No. Your party hostess has it all taken care of so that parents can enjoy as much time with their child as possible.

Q22: Do I need to take my child’s gifts to the car immediately after the party?

Your party hostess will organize all your gifts on your party cart and take it to the front where it will be waiting until you are ready to leave. You will also be assisted in taking your gifts to the car to make the trip easier.

Q23: How long can my party stay?

After your 45 minutes in the party room, your party is welcome to enjoy our facility until we close—there is no rush.

Q24: When can I pay my bill?

You are welcome to pay your bill when you book your party, upon arrival, or when you are ready to leave.